Import duties, taxes and fees

The Emirates Official Store is based in the UAE. Our shipping charge only covers the cost of sending the items. Orders delivered from the UAE to addresses outside of the UAE may incur separate import duties and taxes. These costs are not included in the prices displayed in the store.

The courier company delivering the items will be in touch to tell you the customs fees if there are any. Customs within the country of import may delay the delivery due to inspections. These are unfortunately out of our control and of our delivery partners. Our delivery partners may also charge processing fees for the import of the goods.

If you choose not to pay the customs fees when your order arrives, the shipment may be destroyed or returned according to the rules of the destination country. If the order is returned, we will be charged applicable customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you decide not to pay the customs fees.